Refund policy

At HushBug, your satisfaction comes first. We offer a 30-day money-back guarantee on every order, starting from the day your item is delivered.

Damaged or faulty items: If your item arrives damaged or faulty, we will replace it or issue a full refund at no cost to you. Please inspect your order on delivery and contact us right away if anything is wrong.

How to start a return: Email us at support@hushbugshop.com with your order number and a short description of the issue. We respond within 24 hours on business days and will send you simple instructions, including the return address.

Return conditions: Items should be unused and in their original packaging where possible. For damaged or faulty items, a photo is usually all we need - in many cases you will not need to ship anything back.

Return shipping: If you return an item because you changed your mind, you cover the return shipping. If the item is damaged, faulty or incorrect, HushBug covers it.

Refunds: Once your return is approved, your refund is issued to the original payment method. Please allow a few business days for the funds to appear, depending on your bank or card provider.

Questions about returns or refunds? Contact us anytime at support@hushbugshop.com and we'll be happy to help.