Returns & Refunds

Your peace of mind matters to us. Every HushBug order is backed by a simple 30-day money-back guarantee, starting from the day your item is delivered.

Damaged or faulty items

If your item arrives damaged or faulty, we'll replace it or issue a full refund at no cost to you. Please inspect your order on delivery and contact us right away if anything is wrong — a quick photo of the issue is usually all we need, and in many cases you won't have to ship anything back.

How to start a return

Email support@hushbugshop.com with your order number and a brief note about the issue. We respond within 24 hours on business days and will send you simple step-by-step instructions, including the return address.

Return conditions

Items should be unused and in their original packaging where possible.

Who pays return shipping?

If you return an item because you changed your mind, you cover the return shipping. If the item is damaged, faulty or incorrect, HushBug covers it.

Refunds

Once your return is approved, your refund is issued to the original payment method. Please allow a few business days for the funds to appear, depending on your bank or card provider.

Questions? Email us anytime at support@hushbugshop.com.